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Cancel Booking

LATE CANCELLATION

There will be a fee since it is less than 48 hours until the scheduled service.

What are we cancelling?

This booking only They keep the rest of their cleanings. All future bookings Every future cleaning in this recurring plan.

Why are they cancelling?

Before you cancel: try to keep them

Going out of town / traveling Sick / not feeling well Too expensive / budget Schedule conflict Not happy with the service Moving / relocating Doesn't need it anymore Lockout - could not get into the home We couldn't staff it Something else

Save it instead: check the cleanings the customer will be away for and we'll skip just those, keeping the rest.

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One-time retention credit:

Exit interview

Say: "Before I cancel this for you, can I ask one thing? What could we have done better?"

Let them finish. Don't defend; agree where it's fair: "That's completely fair."

What did we not get right?

Ask: "What would it have taken to keep you?"

What would have kept them?

Close: "Thank you for telling me. It genuinely helps us get better."

Charge the late cancellation fee?

Message describing if we have waived the late fee before

Anything else to note? (optional)

First cleaning not done yet. This customer has never been cleaned. Before canceling, offer to move the first cleaning to a day that works, sooner if they can. Try: "Before I cancel it, would a different day work? I can move your first cleaning, even sooner if that helps." Before canceling, offer to move the first cleaning instead. It is within 48 hours, so the late fee applies either way, but moving keeps them as a customer. Try: "Before I cancel it, would a different day work? Since it's within 48 hours the late fee applies either way, but I can move your first cleaning so you still get started."

Are you sure you want to cancel this booking?

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Service

Full Bathrooms

Half Bathrooms

Cleaning level

Routine Clean regular upkeep, no catch-up work

Deep Clean deep cleaned within the last 6 months

Extra Deep Clean no deep clean in 6+ months, or a move-out

Move-out. Extra Deep Clean is required. For a smaller scope, switch the service to Hourly.

Extras

pet hair

deep clean

inside fridge

inside oven

inside windows

inside cabinets

move-in / move-out

Priorities

Frequency

Zip Code

Location

Email Address

Phone Number

Name

Promo Code

Customer Notes

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