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LATE CANCELLATION
There will be a fee since it is less than 48 hours until the scheduled service.
Cancel only this booking or all future bookings?
This booking only
All future bookings
Cancellation Reason
Going out of town / traveling
Sick / not feeling well
Too expensive / budget
Schedule conflict
Not happy with the service
Moving / relocating
Doesn't need it anymore
Lockout - could not get into the home
We couldn't staff it
Something else
Save it instead:
check the cleanings the customer will be away for and we'll skip just those, keeping the rest.
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First cleaning not done yet.
This customer has never been cleaned.
Before canceling, offer to move the first cleaning to a day that works, sooner if they can.
Try: "Before I cancel it, would a different day work? I can move your first cleaning, even sooner if that helps."
Before canceling, offer to move the first cleaning instead. It is within 48 hours, so the late fee applies either way, but moving keeps them as a customer.
Try: "Before I cancel it, would a different day work? Since it's within 48 hours the late fee applies either way, but I can move your first cleaning so you still get started."
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